Custody Hero — Terms of Service

1. Introduction and Acceptance

Last updated: June 15, 2026. Effective date: June 15, 2026.

These Terms of Service (the "Terms") are a binding agreement between you and Custody Hero ("Custody Hero", "we", "us", or "our"). They govern your access to and use of the Custody Hero iPhone app, our companion macOS desktop importer, any future web client, the custodyhero.app website, and all related features and services (together, the "Service").

By creating an account, downloading or installing the app, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree, please do not use the Service.

We may update these Terms from time to time as described in the "Changes to the Service and These Terms" section below. If we make material changes, we will let you know, and your continued use of the Service after the changes take effect means you accept the updated Terms.

2. Eligibility

To use the Service, you must be at least 18 years old and legally able to enter into a binding contract. The Service is intended for adults — typically a parent organizing and documenting their own child-custody matter. It is not intended for or directed to children, and we do not knowingly allow children to create accounts or use the Service.

By using the Service, you represent and warrant that you meet these requirements. If you do not, you may not use the Service.

3. What Custody Hero Is — and Is Not (Not Legal Advice)

Custody Hero is a private tool for organizing and documenting your child-custody matter. It helps you keep a record: your recurring custody schedule, a days-owed makeup-time ledger, shared expenses and reimbursements, free-text notes, your children's first names, communications you import and have the right to access, and uploaded documents such as receipts, photos, and PDFs. It is built to be in your corner as a record-keeping and organization aid.

IMPORTANT — NOT LEGAL ADVICE. Custody Hero is not a law firm, is not a lawyer, and does not practice law. We do not provide legal advice, legal representation, or legal opinions of any kind. Nothing in the Service — including any text, template, suggestion, summary, organized record, or output generated by the artificial-intelligence features — is legal advice, and nothing you do in the Service creates an attorney-client relationship between you and us.

You should consult a licensed attorney in your jurisdiction about your specific situation before making any legal decision. The Service is not a substitute for professional legal counsel.

We do not guarantee any particular outcome in any legal matter or proceeding. We also do not guarantee that any record, note, document, message, transcript, or other material you create, import, store, or export using the Service will be accurate, complete, authentic, or admissible as evidence in any court or other proceeding. Rules of evidence, authentication, and admissibility vary and are decided by courts and other authorities, not by us. You are responsible for confirming with your own attorney whether and how any material may be used.

4. Your Account

To use most features of the Service, you must create an account using your email address and a password. We verify your email address using a 6-digit code sent to you. We store your password only as a salted scrypt hash and never in plaintext. Sessions are maintained using opaque bearer tokens.

You agree to provide accurate, current information when you register and to keep it up to date. You are responsible for maintaining the confidentiality of your password and session, and for all activity that occurs under your account.

Because the Service can hold sensitive personal information, please protect your credentials and the devices you use. Notify us at support@custodyhero.app right away if you believe your account has been accessed without your permission. We are not responsible for losses caused by unauthorized use of your account where you failed to keep your credentials secure.

5. Acceptable Use and Your Responsibilities

You are responsible for how you use the Service and for the data you put into it. You agree to use the Service only for lawful purposes and in line with these Terms.

You may only connect, access, and import from accounts, mailboxes, and devices that you own or that you are lawfully authorized to access. You agree, in particular, that:

• When you connect a mailbox (for example, Microsoft or Outlook via OAuth, or Gmail, iCloud, Yahoo, or another provider via an IMAP app-password), it must be your own mailbox or one you are legally authorized to access, and the credentials you provide must be your own or lawfully obtained.
• When you use the companion macOS desktop importer to read an iPhone backup and upload selected iMessage or SMS conversations, the device and backup must be your own iPhone, or a device you are lawfully authorized to access.
• When you import communications — WhatsApp chat exports, iMessage or SMS conversations, or email — you must have a legal right to access and import those communications. These imports typically include personal data about other people, such as a co-parent, your children, and others.
• You will not use the Service to access, intercept, monitor, or obtain any account, device, message, or data belonging to another person without lawful authority to do so.

You are solely responsible for determining whether you have the legal right to access and import particular communications and data. Laws about recording, intercepting, accessing, and using communications and personal data vary by location and situation. If you are unsure, consult a licensed attorney before importing.

You also agree not to: use the Service in any way that violates any law or the rights of others; upload or import malware or harmful code; attempt to gain unauthorized access to the Service, other users' accounts, or our systems; interfere with, disrupt, overload, or harm the Service or its infrastructure; reverse engineer, decompile, or disassemble any part of the Service except to the extent that applicable law expressly permits; scrape, crawl, or harvest data from the Service through automated means; resell, sublicense, rent, or commercially exploit the Service without our permission; or remove or obscure any proprietary notices.

6. Your Content and the Data You Import

"Your Content" means everything you create, enter, upload, connect, or import into the Service — including your case and family records (your children's first names, your custody schedule, the days-owed makeup-time ledger, shared expenses and reimbursements, and notes), imported communications and their transcripts, and uploaded files such as receipts, photos, and PDFs.

You keep ownership of Your Content. We do not claim ownership of it.

To run the Service for you, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, process, transcribe, analyze, display, and back up Your Content — and to share it with the service providers described in the "Third-Party Services and Subprocessors" section — solely to operate, secure, maintain, and provide the Service to you. This license exists only so that we can provide the Service and ends when Your Content is deleted from our systems, except for residual copies in routine backups and as otherwise described in our Privacy Policy or required by law.

You represent and warrant that you have all rights, consents, and permissions necessary for Your Content and for everything you import, and that your use of the Service with that content does not violate any law or the rights of any other person. You are responsible for Your Content, including its accuracy.

Imported records are stored immutably. To help preserve the integrity and evidentiary value of imported communications, once they are imported we keep them as a fixed record and do not let you edit their contents. You may still be able to delete imported records or your account; immutability is about preventing silent alteration of an imported record, not about preventing deletion. We do not, however, guarantee that any record will be treated as authentic or admissible by any court or authority (see the "Not Legal Advice" and "Disclaimers" sections).

7. AI Features

The Service includes features powered by third-party artificial intelligence, which operate at your direction. An AI assistant can read your own case data and imported messages to answer your questions, organize information, and help you draft or rewrite messages. We use Anthropic (Claude) for this AI processing, and OpenAI (Whisper) to transcribe imported voice notes into text. Anthropic does not use data sent through its API to train its models.

AI outputs and transcripts are generated automatically and may be inaccurate, incomplete, outdated, or misleading. Transcriptions in particular can contain errors, and AI-generated text can misstate facts. You must review any AI output or transcript before relying on it, using it, sending it to anyone, or treating it as part of your record.

AI features are not legal advice and are not a substitute for a licensed attorney. We do not warrant the accuracy or suitability of any AI output, and you use AI features at your own discretion and risk.

8. Subscriptions, Free Trial, and Billing

Access to the Service is offered through an auto-renewable subscription sold via Apple In-App Purchase using Apple's StoreKit. A subscription typically begins with a free trial and then becomes paid. Subscriptions are priced in tiers based on the number of families or cases covered. Some features may require an active paid subscription. We do not offer a permanent free tier.

Apple processes your payment. We do not receive or store your card or other payment details; we receive transaction identifiers and your subscription status from Apple. We do not use RevenueCat or Stripe.

Your subscription automatically renews at the end of each subscription period at the then-current price, unless you cancel it. To avoid being charged for the next period, you must cancel at least 24 hours before the current period ends. If you are on a free trial, any unused portion of the trial may be forfeited when you purchase a subscription, where Apple's rules so provide.

You manage and cancel your subscription, and turn off auto-renewal, through your Apple ID and App Store settings on your device — not through us. Your purchase and subscription are also governed by Apple's standard terms for auto-renewing subscriptions and by Apple's Media Services and App Store terms.

Prices and tiers shown in the app or on the website may change. Where required, we will give notice of price changes, and for auto-renewing subscriptions any price change will be handled in accordance with Apple's rules, which may require your consent for the subscription to continue.

Except where required by applicable law or by Apple's policies, payments are non-refundable, and we are not obligated to provide refunds or credits. Refund requests for App Store purchases are handled by Apple under its policies.

9. Apple App Store Terms

The Custody Hero app is licensed to you, not sold. Your license to use the app on Apple devices is governed by these Terms and by Apple's standard Licensed Application End User License Agreement (the "Apple Standard EULA"), available from Apple. If these Terms conflict with the Apple Standard EULA on a point Apple requires, the Apple Standard EULA controls for that point only.

You and we acknowledge that these Terms are between you and us, not with Apple, and that Apple is not responsible for the app or its content. Apple has no obligation to provide any maintenance or support for the app. To the extent any warranty applies and the app fails to conform, you may notify Apple and Apple may refund the purchase price (if any) you paid for the app; to the maximum extent permitted by law, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility, not Apple's.

Apple is not responsible for addressing any claims you or any third party have relating to the app or your possession or use of it, including product-liability claims, claims that the app fails to conform to any legal or regulatory requirement, claims under consumer-protection or similar law, and claims arising under privacy law. Apple is not responsible for investigating, defending, settling, or discharging any third-party claim that the app infringes intellectual property rights; we are responsible for that, as set out in these Terms.

You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties. You must also comply with any applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

10. Intellectual Property

The Service — including the Custody Hero apps and website, the software, design, user interface, text, graphics, logos, the Custody Hero name and brand, and all related content (but excluding Your Content) — is owned by us or our licensors and is protected by intellectual-property and other laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your own personal, non-commercial purpose of organizing and documenting your custody matter. We reserve all rights not expressly granted to you. You may not use our names, logos, or branding without our prior written permission.

11. Feedback

If you choose to send us ideas, suggestions, feature requests, or other feedback about the Service, you are not required to do so, and you do not have to include any confidential or personal information in your feedback. You agree that we may use feedback freely, without obligation or compensation to you, to operate and improve the Service. Feedback is given on a non-confidential basis, and nothing in these Terms requires us to keep it confidential.

12. Third-Party Services and Subprocessors

We rely on trusted service providers to run the Service, and some features connect to third-party services at your direction. Your data is processed and stored in the United States. The providers we use include:

• Vercel — application hosting, content delivery, and private file storage (Vercel Blob).
• Neon — PostgreSQL database hosting.
• Anthropic (Claude) — AI processing of your case data and imported messages to answer questions and rewrite messages; Anthropic does not use API data to train its models.
• OpenAI — transcription of imported voice notes (Whisper).
• Resend — sending transactional email such as verification codes and notices.
• PostHog (US cloud) — product analytics and session replay.
• Apple — App Store distribution and In-App Purchase payment processing.
• If you choose to connect email — Microsoft (Graph) and/or your chosen IMAP provider (such as Google, Apple, or Yahoo), which you connect at your own direction.

When you connect a third-party service such as an email provider, or when you transact through Apple, your use of that service is also governed by that provider's own terms and privacy policies. We are not responsible for third-party services, their availability, or their practices. Our Privacy Policy describes in more detail what data we handle and how these providers are used.

13. Security

We take reasonable measures to protect the Service and your data. These include encrypting data in transit using TLS; storing passwords as salted scrypt hashes; encrypting connected-email credentials (OAuth tokens and IMAP app-passwords) with AES-256-GCM; keeping uploaded files in private, non-public storage; and using opaque bearer tokens for sessions.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You also play an important role in keeping your account safe by protecting your credentials and your devices.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free; that defects will be corrected; or that any data, record, transcript, or AI output will be accurate, complete, or reliable. In particular, and without limiting the "Not Legal Advice" section, we make no warranty of legal sufficiency and no warranty that any material created, stored, or exported through the Service will be admissible as evidence or accepted in any court or proceeding.

You use the Service, and rely on any of its outputs, at your own risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR ANY LOSS OR HARM RELATING TO ANY LEGAL OUTCOME, COURT DECISION, OR THE USE OR INADMISSIBILITY OF ANY RECORD, ARISING OUT OF OR RELATED TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US (THROUGH APPLE) FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

These limitations are a fundamental part of the agreement between you and us. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you; in that case, our liability is limited to the smallest extent permitted by law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Custody Hero and our officers, directors, employees, agents, and suppliers from and against any claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: your use or misuse of the Service; Your Content and anything you connect, access, or import; your breach of these Terms; your violation of any law or the rights of any third party, including any claim that you accessed, imported, or used communications or data without legal authority; or your reliance on any output of the Service. We may, at our own expense, assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with us. You may not settle any matter in a way that imposes any obligation on us without our prior written consent.

17. Termination and Suspension

You may stop using the Service at any time. You can cancel your subscription through your Apple ID and App Store settings, and you may delete your account from within the Service or by contacting us at support@custodyhero.app.

We may suspend or terminate your access to the Service, in whole or in part, at any time if we reasonably believe you have violated these Terms or the law, if your use poses a risk to the Service or to others, if required by law or by a third-party provider such as Apple, or if we discontinue the Service. Where reasonable and lawful, we will try to give you notice.

On termination, your right to use the Service ends. We will handle your data after termination as described in our Privacy Policy; this generally means your data will be deleted within a reasonable period, subject to routine backups and any retention required by law. Please export anything you wish to keep before terminating, where the Service makes export available. Sections of these Terms that by their nature should survive termination — including those on Your Content licenses already exercised, Feedback, intellectual property, disclaimers, limitation of liability, indemnification, governing law, and these general terms — will survive.

18. Changes to the Service and These Terms

We are continually improving the Service, and we may add, change, or remove features, and we may suspend or discontinue the Service or any part of it, at any time. We are not liable to you for any modification, suspension, or discontinuation of the Service, except as required by law.

We may also update these Terms from time to time. When we make changes, we will update the "Last updated" date above. If the changes are material, we will provide reasonable notice, for example through the app or by email. Changes take effect when posted unless we state otherwise. If you do not agree to the updated Terms, you should stop using the Service; your continued use after the changes take effect means you accept them.

19. Governing Law and Dispute Resolution

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of [your governing jurisdiction], without regard to its conflict-of-laws rules.

You agree that the state and federal courts located in [your governing jurisdiction] will have exclusive jurisdiction over any dispute that is not otherwise resolved, and you consent to personal jurisdiction and venue there, except where applicable law gives you the right to bring a claim elsewhere. Before filing any formal claim, you agree to first contact us at support@custodyhero.app and try in good faith to resolve the dispute informally.

Nothing in this section limits any non-waivable rights you may have under the mandatory consumer-protection laws of the place where you live, and nothing here affects Apple's separate terms governing your subscription and any related dispute with Apple.

20. Communications and Notices

By using the Service, you agree that we may communicate with you electronically — for example, in the app, by email to the address associated with your account, or through other reasonable means — and that electronic communications satisfy any legal requirement that a communication be in writing. We may send you service-related messages, such as email verification codes, security alerts, billing or subscription notices, and updates about these Terms or the Service; you cannot opt out of these while you have an account, because they are necessary to provide the Service.

You are responsible for keeping your account email address accurate and current so that you receive these communications. Notices to us should be sent to support@custodyhero.app.

21. General Terms

Entire agreement. These Terms, together with our Privacy Policy and any additional terms that apply (including Apple's terms for purchases), make up the entire agreement between you and us about the Service and replace any prior agreements on that subject.

Severability. If any part of these Terms is found to be invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of the Terms will remain in full force and effect.

No waiver. Our failure to enforce any part of these Terms is not a waiver of our right to enforce it later.

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms, for example in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.

Force majeure. We are not responsible for any failure or delay in providing the Service caused by events beyond our reasonable control, such as natural disasters, outages of internet or third-party providers, labor disputes, or government actions.

Third-party beneficiaries. Except for Apple and its subsidiaries as described in the "Apple App Store Terms" section, there are no third-party beneficiaries to these Terms.

22. Contact Us

If you have questions about these Terms or the Service, contact us at support@custodyhero.app.

For privacy questions, you can also reach us at privacy@custodyhero.app.